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<h2>Help</h2>
<span class="title1">Getting Started!</span>
<p>Welcome  to our help page.  Here you will find  answers to many of your questions.  If  you want to skip all this and just get started right away, then simply go to  our <a href="index.php" target="_blank">homepage</a> and login if you already have an  account or register for one if you do not have an account.  When you register be sure to first select a  member type (Employer, Candidate, Recruiter, and Advisor) before clicking on  the 'Join now' or 'Try Now' button.</p>
<span class="title1">What is enetRecruiter?</span>

<p>enetRecruiter is an online recruitment company servicing local and  global companies.  It is a place where  employers come for help to fill their 'difficult-to-fill' positions.  We provide an environment where both the job  suppliers and job seekers are able to connect through working with our  recruiters.  </p>
<span class="title1">How do I become a member?</span>
<p>It's easy!  You can become a  member by registering for an account with us.   Be sure to select a member type (i.e., Employer, Candidate, Recruiter,  and Advisor) before starting the registration process.  After you've successfully completed the  registration process you will immediately gain access to our member's only  area.  You can either buy a membership  immediately or take advantage of our FREE trial before you purchase.  Once the free trial period ends you may  continue using our services only if you purchase a membership.  To avoid interruption to your service, we  recommend that you purchase a membership before your trial period ends.  You will receive an email reminder approximately  two (2) weeks before your trial period ends.</p>
<span class="title1">Is enetRecruiter membership free?</span>

<p>Membership is free for Candidate member type only.  For all others, membership is free only  during the promotional trial period.  We  recommend that you purchase a membership before your trial period ends.  If you purchase a membership after the trial  period is over we cannot guarantee that your account data will still be  available.  Our system purges or cleans  out expired accounts frequently.  Your  trial account information may very well be deleted therefore you must set up a  new account and upload new data.  If you  try to access your trial account after the trial period ends, our system will  prompt you to buy a membership.  Once  you've successfully purchased a membership you will gain access to start a new  account.  Please see our '<a href="service.php" target="_blank">Service</a>' page for membership  pricing.  Our prices are subject to  change and we will update our website accordingly.  <strong></strong></p>
<span class="title1">How many accounts can I register and are  there group discounts?</span>

<p>You may register for as many accounts as you like for different people  in your organization.  Please make sure  that each account has a unique username and password.  We also recommend that you change your  password regularly.  We currently do not  have a group discount program.</p>
<span class="title1">What services are included in my  membership?</span>

<p>Depending on which membership you register for (Employer, Candidate,  Recruiter, or Advisor) you will gain access only to the services available to  your membership.  For details on what  services are available for each member type, please see our '<a href="service.php" target="_blank">Service</a>' Page.     </p>
<span class="title1">What equipments do I need in order to use  or access enetRecruiter's site and participate in your services?</span>

<p>Our site is accessible 24/7 and we recommend using a fast internet  connection such as a DSL.  To participate  in our Private Chat or Public Chat services you will need to have the latest  Skype software installed on your computer.   Skype is an internet voice, text chat, and telephony technology  company.  If you do not currently use  Skype you may download their FREE software <a href="http://www.skype.com/download/skype/windows/" target="_blank">here</a> or go to http://www.skype.com/download/skype/windows/ .  <br />
It takes only a minute to download and it's very easy to use.  We love using it!  </p>
<span class="title1">What's the difference between my  username and my first and last name?</span>
<p>When you  register with enetRecruiter, you will be asked to provide both a username and  your full name (first and last name).   Your username is a nick name or screen name you can make up.  Your username is unique and will be used as a  screen name to identify you on our website.   Once established your username cannot be changed.  You will need your username when logging in  to our website.  Your full name (first  and last name) is obtained for our records keeping purposes thus is private and  confidential, not disclosed to the public.   Please be sure to keep all your enetRecruiter account information secure  and in a place where you can always find it.<br />
  <br />
  Example: </p>
<p>Username:  swilson2005 (Username is case sensitive)<br />
  Full  Name (First Last): Sandy Wilson<br />
  Password:  XYZ92815 (Password is case sensitive)</p>
<p>Both the  username and password must be between 6 to 12 characters in length.  Any combination of numeric and alphanumeric  characters are acceptable.</p>
<span class="title1">What if I forget my password?</span>

<p>Don't  panic if you forget your password.  Just  click on the 'forgot password' link in the Member Sign in box and provide us  your <strong>username </strong>and the <strong>email address</strong> you registered with this  account. We will send an email containing your password to the email address on  file.  If you forget everything that may  help us to identify you to your account then you will need to re-register for a  new account or send an email to <a href="mailto:support@enetrecruiter.com">support@enetrecruiter.com</a> .  We will respond to you as soon as possible. </p>
<span class="title1">Can I change my password and  username after login?</span>

<p>You may  not change your username once your account is established.  But you may change your password at anytime  simply by going to your 'My Account' page after login.  We recommend that you change your password  frequently and keep it in a safe place.<br />
</p>
<span class="title1">I can't login with my correct  username and password, what should I do?</span>
<p>Our  system recognizes capital and lower case letters in your password. Make sure  that you enter the password with appropriate capital and lowercase letters.  Both your username and password are case sensitive and must have a minimum of 6  to a maximum of 12 characters in length.   If it still does not work then try to obtain a new password by clicking  on the 'forgot password?' link in the Sign in box to get a new password.  Provide us your username and the email  address you used to register for your account.   Your username and email address must match what we have on file in order  for us to send an email containing your password to the email address we have  on file.  If you forget everything that  may help us to identify you to your account then you may either set up a new  account or send an email to <a href="mailto:support@enetrecruiter.com">support@enetrecruiter.com</a> .  We will respond to you as soon as possible. <br />
</p>
<span class="title1">How can I change my profile photo?</span>
<p>After  you login, go to your 'My Account' profile page and upload another image  file.  Your new image file will replace  the old image.  Image file size must not  exceed 50KB.</p>
<span class="title1">How can I make changes to my  account profile?</span>

<p>To  change your account profile information first login and then go to your 'My  Account' page.  You can edit or change  anything in your account profile page except your username.  Once you make a change in your account  profile, the old information is replaced and cannot be recovered.<br />
</p>
<span class="title1">Can I share my resume profile with  others who are not registered users of enetRecruiter?</span>
<p>No.  You may only share your profile or resume  with a registered member of our site.   Non-members will not be able to view your files.  Only you and recruiter members may view your  profile or posted resume.<br />
</p>
<span class="title1">How do I provide feedback to  enetRecruiter staff regarding what I like and don't like about the website or  services?</span>
<p>We want  to hear from you!  Please send your email  to <a href="mailto:feedback@enetrecruiter.com">feedback@enetrecruiter.com</a>.   We will read all feedbacks but may respond only to selective ones. <br />
</p>
<span class="title1">How can I report abuse or  inappropriate behavior on the site?</span>
<p>We  expect all members to conduct themselves in an ethical and professional manner  at all times.  Please report abuse or  inappropriate behavior by sending emails to <a href="mailto:feedback@enetrecruiter.com">feedback@enetrecruiter.com</a>.  enetRecruiter  will investigate each claim and will take appropriate actions when necessary to  prevent a repeat of any behavior or action we feel inappropriate for our  site.  enetRecruiter will have the sole  discretion to determine what constitutes inappropriate behavior and what  actions will be taken to address each claim.   enetRecruiter reserves the right to terminate or deny membership to  anyone without reason.  As members we ask  that you be our eyes and ears and report any inappropriate behavior you  encounter.  Together we can make this  site an enjoyable and productive destination for all.</p>
<span class="title1">Which browsers do you support?</span>

<p>Windows:  Mozilla Firefox 1.0 and up, Microsoft Internet Explorer 5.5 and up Macintosh:  Safari 2.0 and up.  Our site is best  viewed with Microsoft Internet Explorer 6.0 and Mozilla Firefox 2.0.<br />
</p>
<span class="title1">How do I terminate or cancel my  membership?</span>
<p>You may  cancel or terminate your membership simply by going to your 'My Account' page  and select the 'Cancel Membership' option.   As soon as your membership is canceled you will no longer have access to  your account and all your account information such as resume files and job  postings will be removed from our databases.  </p>
<p>We value  your business so if you are thinking about canceling your membership please let  us know what we can do to help you continue your membership.  Please send your emails to <a href="mailto:feedback@enetrecruiter.com">feedback@enetrecruiter.com</a>. </p>
<a name="billing" id="billing"></a><span class="title1">How do I get a membership fee  refund?</span>
<p>All new  users are given the opportunity to experiment with our site during the FREE  trial period before purchasing a membership.   Once you elect to join as a paying member your paid monthly membership  fee is not refundable.  If you decide you  no longer want to continue your membership, you can simply cancel your  membership by going to your 'My Account' page and select the 'Cancel  Membership' option.  Once your account is  cancelled we will stop any future billings to your credit card.  If you have questions please send email to <a href="mailto:support@enetrecruiter.com">support@enetrecruiter.com</a>.</p>

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